Frequently asked questions

How do I redeem studio credit?

  • We’ll send you an email with a unique code (which can be forwarded if it's a gift)
  • This code can then be redeemed in any Pirate Studios account, new or existing
  • Once logged in, visit the My Promotions tab
  • Enter the code in to the 'Redeem a promotional code' field
  • Use the credit in any location or studio type at any time

How do I spend studio credit?

Redeemed gifts and some promo codes appear as part of your credit balance. This can be used to book studio time at any location, worldwide.

Heads up, when a booking is entirely paid from your credit balance, we still do need to authorise a payment card for security. A £1.00 authorisation will appear on your account. The money will not be taken and it will usually disappear within 1-2 days, depending on your bank.

I have an issue with my certificate code

Please use WhatsApp, Live Chat, or email us and our support team will help you out. They're on hand 24/7 and will get it sorted.