Equipment Hire T&C’s
It is essential that customers adhere to the rental period to avoid any unnecessary late return charges. By renting our equipment, customers acknowledge and agree to abide by the terms and conditions, including the Late Return Charge Policy.
For the purposes of these conditions,” The Company” shall be deemed to refer to “ Pirate Studios Ltd” and the “Customer” to any company, partnership or individual who shall enter into any hire agreement with “Pirate Studios Ltd” which under the terms of English Law might be defined as a Contract.
All equipment hired remains the property of the Company.
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HIRE CHARGES
1.1 It is essential that customers adhere to the rental period to avoid any unnecessary late return charges. By renting our equipment, customers acknowledge and agree to abide by the terms and conditions, including the Late Return Charge Policy.
1.2 Hire charges are based on the period of the contract irrespective of whether or not the equipment is in use.
1.3 Hire commences upon delivery to the Customer and ceases upon return to the Company. Equipment is not regarded as returned to the Company until it is checked and inspected by an authorised member of the Company's staff.
1.4 The company will require payment of the full hire charge in advance.
1.5 If the equipment is not returned within the specified rental period, including the grace period, a late return charge will be applied. The late return charge is calculated based on 25% of the hourly rental rate for every 15 minutes it is late.
1.6 If customers realise they need to extend the rental period, it is important to contact us as soon as possible.
1.7 Extensions are subject to equipment availability and must be approved by our rental team.
1.8 Studio sessions may be interrupted to ensure the return of equipment in some circumstances i.e. if the equipment has not been returned within the rental period and is due to be hired out to another customer.
1.9 In the event of a dispute or any issues related to late return charges, customers are encouraged to contact our customer service team promptly. We will assess each case individually and work towards a fair resolution. -
HIRE REFUNDS
2.1 Cancellation Period
2.1.1 Customers may cancel their equipment rental booking up to 4 hours before the scheduled pickup/delivery date without incurring any cancellation fees.
2.2. Cancellation Fees
2.2.1 If cancellation occurs within 4 hours of the scheduled pickup, the full rental fee will be charged.
2.3 Process for Cancellation
2.3.1 Customers must notify Pirate with details of their intent to cancel their equipment rental booking by email to retail_birmingham1@pirate.com.
2.4 Refund Process
2.4.1 Refunds, if applicable, will be processed within 3 days receiving the cancellation request. The refund will be issued using the same method of payment used for the initial transaction and can take up to 10 days to process. -
HIRE USE
3.1 Equipment hired will be entirely at the Customers risk during the hire period and the Customers will be responsible for any loss or damage thereto howsoever arising. The Customer undertakes responsibility for insuring equipment against “all risks” to full replacement value. Any loss or damage to the equipment is to be reimbursed to the Company by the Customer to the full replacement value thereof.
3.2 The Customer will be responsible for ensuring that any relevant regulations or statutory provisions governing, or relating to, the use of the hired equipment are complied with during the period of the hire and the Company in no way assumes liability for the consequences of any non-compliance with such regulations, rules or statutory provisions. Equipment will be supplied to the Customer in normal working order, the Company's liability for any defect, or failure of the equipment hired is limited to the rectification of any defect or failure arising from normal usage.
3.3 The Customer undertakes to ensure the Company's equipment shall not be used for any purposes beyond its capacity or any manner likely to result in undue deterioration of the equipment.
3.4 The Company cannot be responsible for any injuries to the personnel or damage to the property consequential to and arising from any improper use of the equipment by the customer or by any other person, whether or not authorised by the customer, during the period of hire.
3.5 Where the customer has erected equipment or modified a structure supplied by the company, the company will not be responsible for injuries to personnel or damage to property consequential to, or arising from this structure.
3.6 Equipment hired must not be altered by the customer or modified in any way. In particular, cables must not be cut and plugs and sockets must not be rewired by the customer. Any equipment found to have been modified in any way altered and any cables or components found to have been damaged by cutting or attempts at modification will be charged at replacement price upon return.
3.7 Any damage to, or failure of, or defect in any hired equipment must be notified to the company immediately. In the absence of such notification the customer will be charged with the cost or repair or replacement.
3.8 No equipment hired from the company may be taken outside of the building from which it was hired from.
3.9 It is an express condition of the hire that the customer shall not offer for the hire to any third party or parties any equipment which is the property of the company, without written consent of the company.
3.10 In the event of the equipment ordered not being available through circumstances beyond the control of the company, the company reserves the right to substitute equipment of similar quality for all or part of the hire.
3.11 No information or data contained in any of the Company's catalogues or price lists shall be deemed to constitute any part of a contract of hire, such information being for the purpose of general description only. -
DAMAGES
4.1 Damage Charges
4.1.1 The Customer acknowledges and agrees that they will be responsible for any damage caused to the equipment during the hire period.
4.1.2 In the event of damage to the equipment, charges will be assessed based on the level of damage incurred. The following percentage-based charges will apply:
Minor Damage: Where the damage is cosmetic or non-functional but can be repaired easily, the Customer will be charged 20% of the total equipment value.
Moderate Damage: Where the damage affects the functionality of the equipment and requires more extensive repairs, the Customer will be charged 50% of the total equipment value.
Major Damage: Where the damage renders the equipment unusable or requires significant repairs or replacement, the Customer will be charged 90% of the total equipment value.
4.2 Damage Assessment
4.2.1 Damage assessments will be carried out by our technical team upon return of the equipment.
4.2.2 The decision of the technical team regarding the level of damage and applicable charges shall be final.
4.2.3 Additionally, the Security team may conduct an investigation into how the damage was caused to further determine the level of damage to the equipment.
4.3. Reporting Damages
4.3.1 The Customer must report any damages they have caused during the hire period to the Company before or upon returning the equipment to a member of staff.
4.3.2 If the Customer fails to report damages they have caused during the hire period, they may be held responsible for the damage upon return of the equipment.
4.4 Payment of Damage Charges
4.4.1 The Customer acknowledges that fines will be issued in the form of an invoice charged to the payment card used to pay for the booking in which the equipment was hired - NOT the payment card used to pay for the equipment hire.
4.4.2 The Customer's payment card used for the booking will be automatically charged, and this card will continue to be charged until the fine invoice has been paid in full.
4.4.3 The Customer agrees to pay the issued fine within 60 days of its issuance before further actions will be taken.
4.4.4 The Customer's account may be suspended depending on the outcome of the fine, the level of damage caused, and the intention behind the use of the equipment.
4.5 Disputes
4.5.1 If the Customer disputes the damage assessment or the applicable charges, they must notify the Company in writing, by emailing security@pirate.com, within 7 days of receiving the damage assessment invoice.
4.5.2 The Company and the Customer will work together to resolve any disputes in a timely and fair manner. -
THEFT OR LOSS OF EQUIPMENT
5.1 Theft or Loss of Equipment
5.1.1 The Customer acknowledges and agrees that they will be responsible for the safekeeping of the equipment during the hire period.
5.1.2 In the event of theft or loss of the equipment, the following charges will apply:
Theft or Loss: In case the equipment is stolen or lost during the hire period, the Customer will be charged 100% of the total equipment value.
5.2 Reporting Theft or Loss
5.1 In the event of theft or loss of the equipment, the Customer must immediately notify the Company.
5.3 Payment of Loss Charges
5.3.1 The Customer acknowledges that fines will be issued in the form of an invoice charged to the payment card used to pay for the booking in which the equipment was hired - NOT the payment card used to pay for the equipment hire.
5.3.2 The Customer's payment card used for the booking will be automatically charged, and this card will continue to be charged until the fine invoice has been paid in full.
5.3.3 The Customer agrees to pay the issued fine within 60 days of its issuance before further actions will be taken.
5.3.4 The Customer's account may be suspended depending on the outcome of the fine.
5.4 Payment of Theft Charges
5.4.1 The Customer acknowledges that fines will be issued in the form of an invoice charged to the payment card used to pay for the booking in which the equipment was hired - NOT the payment card used to pay for the equipment hire.
5.4.2 The Customer's payment card used for the booking will be automatically charged, and this card will continue to be charged until the fine invoice has been paid in full.
5.4.3 The Customer agrees to pay the issued fine within 5 days of its issuance or return the stolen equipment within 5 days of contact from the Security department, before further actions will be taken.
5.4.4 The Customer's account will be suspended indefinitely.
5.5 Disputes
5.5.1 If the Customer disputes the theft or loss charges, they must notify the Company in writing, by emailing security@pirate.com, within 5 days of receiving the theft or loss assessment invoice.
5.5.2 The Company and the Customer will work together to resolve any disputes in a timely and fair manner.
By proceeding with the equipment rental booking, the customer acknowledges and agrees to abide by the terms and conditions outlined here.
Click here for Pirate.com general Terms and Conditions
