Frequently asked questions

HOW CREDIT WORKS

At PIRATE.COM, we use credit for hassle-free bookings. When you sign up and join PIRATE, you’ll collect and receive credit within your account. You can use credit funds for benefits at PIRATE, plus save and pay for future bookings. You can also add credit to your balance anytime by referring friends and purchasing gift voucher codes.

VOUCHER CODES

Voucher codes can be applied in your account to top-up your credit balance. These can’t be applied during checkout.

When you login, you will see an input field to add your valid voucher code. Your credit balance will then show your top-up value. Once this credit is added, book any studio, anywhere and any time.

DISCOUNT CODES

If you
 have a discount code, you can only apply this at checkout.

REFER-A-FRIEND

You can earn free studio credit by referring to your friends. Simply copy and share your unique referral code. When they sign up and make a booking, you will both receive credit for free studio time. Your credit balance will top-up once your referee has made their first booking. You will see this value added to your credit balance, along with your completed referral.

REFUNDS

If you decide to cancel a booking, we will refund your payment into your credit balance. Please read our cancellation policy for more information.

CREDIT AUTHORISATION

Heads up, when a booking is entirely paid from your credit balance, we still need to authorise a payment card for security. Don’t worry, no money will be taken.

How do I redeem studio credit?

  • We’ll send you an email with a unique code (which can be forwarded if it's a gift)
  • This code can then be redeemed in any Pirate Studios account, new or existing
  • Once logged in, visit the My Promotions tab
  • Enter the code in to the 'Redeem a promotional code' field
  • Use the credit in any location or studio type at any time

How do I spend studio credit?

Redeemed gifts and some promo codes appear as part of your credit balance. This can be used to book studio time at any location, worldwide.

Heads up, when a booking is entirely paid from your credit balance, we still do need to authorise a payment card for security. A £1.00 authorisation will appear on your account. The money will not be taken and it will usually disappear within 1-2 days, depending on your bank.

I have an issue with my certificate code

Please use WhatsApp, Live Chat, or email us and our support team will help you out. They're on hand 24/7 and will get it sorted.